Panasonic TOUGHBOOK provides digital solution to improve operational efficiencies and customer service capabilities for Kärcher, the worldwide cleaning equipment manufacturer.
BRACKNELL, UK. 6th July 2022 – Kärcher, the world market leader for effective cleaning machines, has equipped its 100 service technicians with Panasonic TOUGHBOOK 33 fully rugged notebooks. A video detailing the story can be found here: https://www.youtube.com/watch?v=Qh44SyR9x9w.
TOUGHBOOK 33 runs diagnostics
The rollout of the 2-in-1 detachable devices has improved operational efficiencies and customer service capabilities for Kärcher, a German family-owned company that operates worldwide and is known for its pressure washers, window vacuum cleaners and floor cleaners, as well as its wide range of professional cleaning equipment. The company, with an annual turnover of €2.7 billion (2020), chose the devices for their rugged and flexible design, which enable the technicians to keep the extensive equipment portfolio running and perform diagnostic tests.
“We use the diagnostic software installed on the TOUGHBOOK notebooks to analyse data from our cleaning machines, including water dispensers, and municipal sweepers,” explained Thomas Wolski, Service Technician at Kärcher. “It is a very flexible device because there are many plug-in options, for example via HDMI cable or USB cable, and there are plenty of connectivity slots. The device is also robust and reliable. When it gets dropped, it always still works and there are no problems operating the tablet even when wearing thick gloves.”
“The most important requirement for the TOUGHBOOK 33 was that it should be a combination of tablet PC and notebook. It means Kärcher can decide if they want to use the system as a tablet on the go, or to plug it in and use it as a classic notebook,” said Andreas Wetzels, Key Account Manager Field Services at Panasonic Mobile Solutions. “The TOUGHBOOK devices help to ensure that Kärcher’s customers can use their cleaning systems for longer, and through this longer use, we are also helping to protect the environment.”
The Amber Group
About Panasonic Group
A global leader in developing innovative technologies and solutions for wide-ranging applications in the consumer electronics, housing, automotive, industry, communications, and energy sectors worldwide, the Panasonic Group switched to an operating company system on April 1, 2022, with Panasonic Holdings Corporation serving as a holding company and eight companies positioned under its umbrella. Founded in 1918, the Group is committed to enhancing the well-being of people and society and conducts its businesses based on founding principles applied to generate new value and offer sustainable solutions for today’s world. The Group reported consolidated net sales of Euro 56.40 billion (7,388.8 billion Yen) for the year ended March 31, 2022. Devoted to improving the well-being of people, the Panasonic Group is united in providing superior products and services to help you Live Your Best. To learn more about the Panasonic Group, please visit: https://holdings.panasonic/global/
About Panasonic Connect Europe GmbH
Panasonic Connect Europe began operations on October 1st, 2021, creating a new Business-to-Business focused and agile organisation. With more than 400 employees and led by CEO Hiroyuki Nishiuma, the business aims to contribute to the success of its customers with innovative products and integrated systems and services – all designed to deliver its vision to Change Work, Advance Society and Connect to Tomorrow.
Panasonic Connect Europe is headquartered in Wiesbaden and consists of the following business divisions:
- The Mobile Solutions Business Division helps mobile workers improve productivity with its range of Toughbook rugged notebooks, business tablets and handhelds.
- The Media Entertainment Business Division incorporating Visual System Solutions offers a range of high brightness and reliable projectors as well as high quality displays; and Broadcast & ProAV offers Smart Live Production solutions from an end-to-end portfolio consisting of PTZ and system cameras, camcorders, the Kairos IT/IP platform, switchers and robotic solutions that are widely used for live event capture, sports production, television, and xR studios.
- Business and Industry Solutions delivers tailored technology solutions focused on Retail, Logistics and Manufacturing, using its unique Gemba Process Innovation approach. Its purpose is to increase operational efficiency and enhance customer experience, helping businesses to perform at their best, every day.
- Panasonic Factory Solutions Europe is helping to make smart factories a reality with its wide range of automated solutions including electronics manufacturing solutions, robot and welding systems and software solutions engineering.
For more information about the Mobile Solutions Business Division, please visit: www.toughbook.eu